How to complain to us
Please contact Umesh Gohil, Partner and Probate Director, and explain what went wrong and what you would like us to do. You can:
- email [email protected]
- write to Bell Maison Ltd, 7c High Street, Barnet EN5 5UE
- call 020 8275 0669
We will look into your complaint and send you a written response. We have up to eight weeks to resolve it.
Probate services: the Legal Ombudsman
Our probate service is provided by Bell Maison Probate Services Ltd, accredited by the Institute of Chartered Accountants in England and Wales (ICAEW). If you are not happy with our final response to a complaint about probate work, or we have not resolved it within eight weeks, you can ask the Legal Ombudsman to look at it. The Legal Ombudsman's service is free.
You must normally contact the Legal Ombudsman:
- within six months of our final response to your complaint, and
- within one year of the problem happening, or of when you became aware of it.
Contact details and how to complain are on the Legal Ombudsman website.
Our regulator
If your concern is about our professional conduct, you can also contact ICAEW. See the ICAEW legal services consumer hub for more information. Our ICAEW reference is C004358880.